As soon as you’ve placed an order, we will send you a confirmation email. We'll send you an email as soon as it's on the way!  All orders placed are shipped within 24 hours. Delivery is within 5 working days* of your order being placed and is fully trackable.

All orders placed a fully trackable and an email will be sent to you regarding an estimated arrival time.

Not found the information you need? Send our Customer Service team a message via info@broteinsupplements.co.uk.

If you’ve changed your mind, all orders can be cancelled within 60 minutes after completing your order. Simply select the order that you wish to cancel and if successful, we will send you an email confirming that the cancellation was approved. 

If the cancellation fails, this is because the order is already being processed for shipment, however, this can be returned after your order has arrived. 

See our Refunds Policy to help you get the order back to us instead.

We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. Please contact our Customer Service team and include the following so we can help resolve the issue swiftly:

1. Order Number

2. Incorrect item received

3. The correct item ordered

If you do have a concern regarding the quality of any of our products or our service, then please raise this with our Customer Service team (info@broteinsupplements.co.uk)

Please provide a brief overview of the complaint as well as, if possible, following, as this will help to speed our internal investigation process up:

1. Order Number

2. Product Name

3. Batch Number

4. Expiry Date

5. Images where applicable

6. A brief summary that details the actual complaint

We take pride in our products so we’re sorry to hear you’ve received your order damaged.

Sometimes things can go wrong but don’t worry, as we can help. Please contact our Customer Service team and provide a brief description of the damage, photographic evidence, proof of purchase and your order number for us to look into the matter and resolve the issue as soon as possible. Once this has been raised, our Customer Service team will be in touch with regarding the outcome. 

We send you an email as soon as your order is on the way, so that you can find out when it will arrive. All orders are shipped within 24 hours and posted using trackable delivery. If you do not receive an email confirmation or your delivery within 10 working days, please contact our Customer Services team who will look into this for you. 

All our delivery options and information can be found on our Shipping Policy page.

Please refer to our Refund Policy page for more information.

If this doesn’t answer your question, then our Customer Service team is on hand to help. Contact us directly here. 

Ensure that the discount code you are trying to use is valid, in date and correctly entered. If you are struggling to apply the discount, please contact our Customer Service team.